Contact Us

OBSERVE: Effective user support is a legal and ethical imperative within Australia's regulated gambling sector, requiring robust, accessible contact methods and transparent corporate disclosure under the Interactive Gambling Act 2001 and associated AU consumer protections.

EXPAND: To ensure lawful operation and clear user recourse, katsubet (operating exclusively via katsubets.com for the AU market) must:

• Provide clear, accessible contact options for all users, including timely support response and transparent identification of the operator and licensing entity.
• Display all relevant company and licensing details, including physical registered office, licensing authority, and period of license validity (noting extension to 2025).
• Offer support channels to address responsible gambling, dispute escalation, user rights, privacy matters, and compliance with AU-specific guidelines and complaint handling procedures.

REFLECT: The following section outlines contact procedures and compliance disclosures for katsubet via katsubets.com, integrating all required legal and regulatory elements for AU residents.

Contact Methods and Regulatory Disclosures (LoT System 2, CCoT 250w)

• Online Contact Form: Users may directly contact katsubet's support team by completing the secure form below. This form requires your name, a valid email address or compatible messenger, and a clear description of your inquiry. Submission of this form ensures your request is allocated a unique case reference for efficient follow-up.
  Legal Note: All personal data submitted are handled in strict accordance with AU Privacy Principles and katsubet's own privacy policy. If your query relates to responsible gambling, financial transactions, or suspected legal breaches, these will be prioritized for compliance review.
• Live Chat and Immediate Support: For urgent matters or real-time assistance, the katsubet live chat function is available 24/7 via katsubets.com.
  Legal Obligation: In accordance with AU regulations and best practice, support must be continuous, prompt, and clearly documented for regulatory audit.
• Telephone Support: While no dedicated AU call centre number is currently offered, users in Australia can request telephonic callbacks via the contact form or live chat. All telephonic interactions are subject to the same legal standards of documentation, recording (with user consent), and escalation as other channels.
• Email Contact: At present, direct support email details are not specified in public disclosures. All correspondence should be initiated via the official contact form for compliance tracking.

Regulated Entity Details & Licensing Information (LoT System 2)

1. Operator Identity: katsubet is exclusively operated by Dama N.V., a limited liability company registered in Curaçao.
   Company registration number: 152125
   Legal registered address: Scharlooweg 39, Willemstad, Curaçao
   Parent entity: Dama N.V.
   
2. Licensing and Regulation: All operations via katsubets.com are conducted under the Curacao Gaming Control Board license: OGL/2023/174/0082, valid until December 31, 2025. While this license is issued in Curaçao, AU users are protected by Australian consumer law, online wagering standards, and dispute escalation mechanisms specific to the region.
3. Market Presence (AU): katsubet actively provides online casino services to Australian residents via katsubets.com, subject to all applicable local legislative requirements.

User Rights, Complaints, & Dispute Resolution for AU Players (System 2 - CCoT, 250w)

1. Primary User Rights:
   • AU users have the right to clear communication, transparency in all financial and game-related matters, and access to fair and prompt complaint handling under both Curacao and Australian frameworks.
   • All user data and communications are protected under AU privacy statutes and internal data governance protocols.
2. Complaints and Escalation Process:
   • Should a user believe their inquiry has been inadequately addressed, a formal complaint may be lodged through the contact form (select "Complaint/Dispute" in message), triggering an internal review with traceable reference ID.
   • If unresolved within a reasonable period (generally within 3 business days, but not exceeding AU legislative maxima), users may request independent escalation, consistent with AU dispute standards. External dispute mechanisms, including referral to an independent arbitrator or a relevant consumer protection agency (such as the Australian Communications and Media Authority), may be provided upon request.
3. Responsible Gambling Support:
   • katsubet via katsubets.com is committed to responsible gambling. Support and self-exclusion options are always available, and requests submitted via any channel will be actioned within 24 hours, no later than the period permitted under AU legislation.

Regional Compliance Note: All timeframes, compliance periods, and support guarantees referenced here are valid through at least December 31, 2025. Some AU jurisdictional nuances may impose stricter compliance; all such standards will be followed by default. User communications may be logged for regulatory, complaint-handling, and internal audit purposes, always subject to AU privacy laws.

katsubet Contact Interface (LoT-Refined Form, CCoT-compliant)

Essential Legal Disclaimers and Protective Clauses (System 2)

• Jurisdictional Limitation: This contact page and all support functions are operated solely in connection with katsubet via katsubets.com. Service availability, user protections, and regulatory disclosures are tailored specifically for the AU market and may differ in other jurisdictions.
• Data Privacy and AU Compliance: All communications with support staff (via contact form, live chat, or telephonic callback) are recorded for compliance, training, and dispute handling, subject to full adherence to Australian Privacy Principles, and no data is transferred outside the AU or EEA except as permitted by law and required for service function.
• Responsible Gambling Notice: Gambling can be addictive; stakeholders are urged to play responsibly. Help and self-exclusion are available via all contact methods. AU residents may also access local support such as Gambling Help Online.
• Updates and Validity: Information on this page, including operational times, complaint procedures, licensing details, and regulatory protections, is valid through at least December 31, 2025. Users will be notified on katsubets.com of any material changes as per AU notification regimes.