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Responsible Gaming

Responsible gaming at katsubets.com means enjoying gambling as a form of entertainment, while remaining aware of the associated risks. Our objective is to help players maintain control, promoting a safe, conscious approach to online gaming. We are committed to supporting every customer, providing tools and information to ensure your experience remains positive and within your personal boundaries.

Risk Awareness

OBSERVE: Recognise early indicators of gambling-related harm is essential for compliance with Australian safer gambling guidelines and user protection.
EXPAND: Beyond frequent play, the law requires we provide clear descriptions of unhealthy gambling habits and empower users to self-assess.
REFLECT: Below are common warning signs and a self-assessment test designed to help you evaluate your relationship with gambling on katsubets.com.

Common Signs of Gambling Addiction

  • Preoccupation with Gambling: Frequently thinking about bets or games outside active sessions.
  • Increasing Stakes: Regularly raising bet amounts to achieve the same level of excitement.
  • Failed Attempts to Stop: Difficulty controlling, reducing, or stopping your gambling despite negative consequences.
  • Chasing Losses: Betting more after losses to try to win back money.
  • Neglecting Responsibilities: Ignoring work, school, or family obligations due to gambling.
  • Borrowing Money to Gamble: Requesting loans or selling assets to fund betting sessions.
  • Mood and Behavioural Changes: Irritability, anxiety, or withdrawal when not gambling.

Self-Assessment Test

Ask yourself the following questions:

  1. Do I often think about gambling when I am not playing?
  2. Have I tried to stop gambling, but felt unable to?
  3. Do I hide my gambling activity from friends or family?
  4. Have I used money intended for essentials (bills, food, etc.) to gamble?
  5. Have I felt guilt or remorse after gambling?

If you answered "Yes" to one or more, consider utilising our responsible gaming tools or seek professional support. Gambling should never cause financial, personal, or mental distress.

Legal obligation: In compliance with AU regulations, katsubets.com provides risk awareness resources and will refer users to support services when potential risk is identified.

Limits & Tools

OBSERVE: AU requirements mandate accessible, effective limit-setting functionality and transparent guidance.
EXPAND: Providing a robust set of player-driven controls is essential for user protection and regulatory adherence.
REFLECT: All players at katsubets.com may proactively manage their activity through the following features in their account dashboard:

Deposit Limits

  • Accessing Limits: After logging in, navigate to Account Settings > Responsible Gaming > Deposit Limits.
  • Setting Limits: Select between daily, weekly, or monthly periods and enter your maximum allowable deposit amount in AUD. Confirm your selection to activate limits for the defined timeframe (active until manually modified).
  • Increasing/Removing Limits: Any proposed increase is subject to a mandatory 24-hour cooling-off period, as mandated by best-practice gambling regulation in AU (effective through 2025).

Time & Session Controls

  • Session Timers: Activate a session reminder in the Responsible Gaming section. Set specific play durations (e.g., 1, 2, 3 hours). You will receive pop-up notifications to encourage regular breaks.
  • Time-Out ('Take a Break'): Initiate a temporary account pause (24, 48, or 72 hours). During this period, your katsubets.com account will be inaccessible for game play and deposits.
  • Enabling Breaks: To activate a time-out, access Account Settings > Time-Out and select your preferred duration. Confirmation is required, and reactivation is not possible until the period concludes.

Legal Protective Clause: Limit and tool settings are implemented in accordance with regulatory guidance and cannot be circumvented. Contact customer support with any concerns about the effectiveness or availability of these features.

Regional Compliance Note: These controls align with National Consumer Protection Framework (NCPF) standards applicable for Australian players.

Self-Exclusion

OBSERVE: Self-exclusion is a regulated, critical harm-minimisation tool with specific procedural requirements.
EXPAND: Policies must provide both temporary and permanent options, clear directions, and outline all key consequences to ensure regulatory adherence and player safety.
REFLECT: Self-exclusion at katsubets.com may be exercised as follows:

  1. Access "Self-Exclusion": Log in to katsubets.com and visit Account Settings > Responsible Gaming > Self-Exclusion.
  2. Choose Exclusion Period: Select a timeframe between six (6) months and permanent, up to lifetime. You have the right to request longer exclusions at any time.
  3. Confirm the Request: Read all terms, then confirm your decision. Immediate effect applies; exceptions for pending transactions will be communicated.
  4. Contact Support: For guidance, reach out at [email protected] (dedicated responsible gaming support). Support can guide you through the process confidentially.
  5. Consequences: While excluded, login and wagering are prohibited. Access to any remaining balance is subject to review; withdrawals will be processed according to regulatory standards, and any refund or dispute will be evaluated by our compliance team, in line with AU requirements.
  • Protective Clause: Self-exclusion requests cannot be reversed until the preselected period ends. For permanent bans, reactivation is not possible before 2025 at the earliest, in accordance with licensing obligations.

Regional Compliance Note: Procedures follow Australian National Self-Exclusion Register standards and Curaçao licensing expectations for AU clients (as of 2025).

Support Resources

OBSERVE: Regulatory standards require clear signposting to third-party support services.
EXPAND: Inclusion of both national and international organisations enables comprehensive user assistance and risk mitigation.
REFLECT: The following organisations offer free, professional support for individuals and families facing gambling-related concerns:

  • GAMCARE (gamcare.org.uk)
    • 24/7 advice, live chat, and online resources for problem gambling; self-assessment tools and confidential support.
  • Gamblers Anonymous Australia (gaaustralia.org.au)
    • Peer support groups, forums, and face-to-face meetings for problem gamblers and their families.
  • Gambling Help Online (Australia) (gamblinghelponline.org.au; Phone: 1800 858 858)
    • Free, confidential 24/7 counselling, information, and chat for Australian residents.
  • Relationships Australia (relationships.org.au)
    • Support for families affected by gambling-related harm, including counselling services.
  • European Gambling Therapy (gamblingtherapy.org)
    • Multilingual global online therapy and live support for gambling addiction.

Legal obligation: katsubets.com ensures that referral to these independent services satisfies current AU safe gambling requirements.

Help for Family

OBSERVE: Best-practice guidelines recognise families as key stakeholders in harm reduction.
EXPAND: Timely, informed intervention often depends on supportive family engagement and accessible resources.
REFLECT: If you are concerned about someone's gambling on katsubets.com, the following actions are recommended:

  • Open Communication: Approach them in a non-judgemental, empathetic manner. Share your concerns, focusing on observed behaviours rather than accusations.
  • Engage Professional Help: Encourage them to access resources above. Suggest speaking with a counsellor through Gambling Help Online or a therapist specialised in addiction.
  • Family Support Forums:
  • Safety First: If gambling leads to financial or emotional abuse, seek urgent assistance via Relationships Australia or the National Gambling Helpline (1800 858 858).
  • Document and Act: Keep records of problematic behaviour and reach out early for legal, psychological, or support advice as needed.

Recommendation: Consider counselling for yourself as well as the affected individual. Early support improves outcomes for all parties.

Operator's Commitment

OBSERVE: AU and Curaçao regulations require continuous monitoring of player behaviour and proactive intervention.
EXPAND: Comprehensive risk management includes the use of advanced behavioural analytics and transparent user communication.
REFLECT: katsubets.com is dedicated to responsible operations, supported by the following active measures:

  1. Behavioural Risk Analysis: Player activity is analysed using anonymised data to detect unusual betting patterns, session frequency, or extended play sessions.
  2. Automated Warning Messaging: When risk behaviours are identified, the system issues notifications highlighting observed trends and available responsible gaming tools.
  3. Manual Support Review: Customer Support may proactively contact users displaying high-risk patterns or responding to system warnings. This includes offering tailored limits, self-exclusion guidance, or information about support resources.
  4. Escalation Procedures: If player protection is required, further account controls may be imposed, including mandatory cooling-off, or reporting according to regulatory obligations, always respecting confidentiality and privacy law.

Legal obligation: Player protection initiatives follow relevant AU responsible gambling standards, as well as Curaçao Gaming Control Board licensing requirements (valid through 2025).

Contact point: Any player can request a risk assessment or additional support at [email protected].

Updates

OBSERVE: Regulatory compliance requires players be notified of responsible gaming policy changes.
EXPAND: Updates must be transparently, accessibly communicated.
REFLECT: All material changes to this policy will be published in the responsible gaming section of katsubets.com and, where required by law or materiality, announced via account email or account dashboard notification banners. Users will be advised to review updates regularly to remain informed of their rights, tools, and operator obligations.

Date of last update: 10 June 2025

Contact & Feedback

OBSERVE: Easy access to support is a critical compliance and user-assistance requirement.
EXPAND: Multiple contact options ensure only genuine, secure requests are processed.
REFLECT: To discuss any aspect of responsible gaming, request self-exclusion, or seek feedback on our protections, please use the following:

Data provided by Dama N.V., registered in Curaçao (No. 152125), operator of katsubets.com.

All information is accurate as of 10 June 2025. For urgent responsible gaming support, use the resources listed above. Your feedback is welcome and helps us maintain leading standards of care for Australian players.